Returns and Refunds
In the unlikely event that you wish to return an item, in accordance with the terms of the EU Consumer Contracts Regulations (June 2014), you have the right to return any item within 14 days of receipt for a full refund, including original shipping/postage costs. Your refund will be issued within 14 days of receipt by me of the item in the same pristine state that it left me. Please note that the cost of shipping the item back to me remains the responsibility of the buyer in such circumstances.
PLEASE NOTE THAT THE EU CONSUMER CONTRACTS REGULATIONS DO NOT APPLY TO CUSTOM/PERSONALISED ITEMS OR TO EARRINGS (FOR HYGIENE REASONS).
If, however, you consider an item to be faulty or damaged on arrival then please contact me and we'll work out a solution - either a refund or a repair/replacement. In these circumstances I will be responsible for your shipping costs in getting the faulty goods back to me.
Please contact me and I will provide you with an address for returns. Be aware that you are responsible for the item during its return until such time as I receive it back, unworn and undamaged.
Occasionally, stuff in the post does go missing/get lost. If you think this has happened with your item please contact me and we'll try to sort out a happy solution - either a replacement item or a complete refund. Please allow me a little time to investigate the missing item with the postal services. Please see my shipping policy above for details of how long an item should take to arrive before it is considered lost.